Datenschutzerklärung
At Tour Reservation, your privacy and trust are of paramount importance. This document clearly details how we collect, use, and safeguard your personal information when you book tours, browse our guides, or communicate with our concierge.
1. Who We Are & Data Controller
This Privacy Policy governs the processing of personal data by Tour Reservation, operated by Silven Internacional SRL (RNC: 132169052, RUT: AV-AITE-3002-02719), with its registered offices located in the Dominican Republic.
We provide curated tour reservations, local excursion coordination, airport transfers, and tourism advisory services through our website (https://tourreservationlink.com) and direct booking channels. For the purposes of applicable data protection laws, Silven Internacional SRL acts as the Data Controller.
2. Information We Collect
We collect information necessary to process your booking, ensure your safety during excursions, and provide personalized concierge support:
- Personal Identification Data: Full name, email address, contact telephone / WhatsApp number, and country of origin.
- Booking & Travel Details: Selected dates, hotel or villa pickup location, number of adult/child participants, language preferences, dietary restrictions, or mobility considerations.
- Payment Information: Transaction IDs and payment confirmation status processed through authorized, PCI-compliant gateways (such as PayPal or Stripe). We never store credit card numbers, CVVs, or full payment card credentials on our servers.
- Technical & Browsing Data: IP address, device identifier, browser type, operating system, and anonymous interaction metrics collected through cookies.
3. How We Use Your Information
Your information is used strictly to fulfill your travel experience and maintain high service standards:
4. Legal Bases for Processing
We only process your personal data where we have a lawful ground:
- Contract Performance: To book your excursion, confirm arrangements, and deliver requested tourism services.
- Legal Obligation: To maintain commercial records, tax invoices, and comply with Dominican Republic laws.
- Legitimate Interests: To prevent fraud, ensure site cybersecurity, and continuously refine user experience.
- Consent: When you voluntarily submit an inquiry, subscribe to updates, or agree to non-essential cookies.
5. Information Sharing & Third Parties
We do not sell, rent, or trade your personal data to advertisers or unrelated third parties. We share information only with:
- •Licensed Local Operators: Certified local guides, boat captains, and transportation drivers exclusively to execute your specific itinerary.
- •Payment Gateways: Encrypted financial processors (e.g. PayPal, Stripe) for secure transactions.
- •Legal Authorities: When compelled by law, court order, or official emergency requests to safeguard traveler safety.
7. Data Security & Storage
We implement modern technical and organizational safeguards to protect your personal information against unauthorized access, loss, alteration, or disclosure:
- 256-bit SSL/TLS end-to-end encryption across all web traffic.
- Strict access controls restricting customer data to authorized booking managers.
- Continuous vulnerability scans and automated server monitoring.
8. Data Retention Periods
Personal data is retained only for as long as necessary to complete your travel services, resolve potential disputes, and fulfill tax, accounting, and tourism reporting obligations mandated by Dominican Republic legislation. Once these retention obligations expire, data is securely erased or anonymized.
9. Your Data Rights & Choices
Depending on your jurisdiction, you possess specific rights regarding your personal information:
10. Contacting Us & Data Requests
To exercise any of your privacy rights, submit a data inquiry, or request assistance, please contact our Data Protection Coordinator: